BAGAGES IN CABIN
Only one piece of luggage. Its size must not exceed 115 centimeters, and its weight 10 kilograms. The luggage remains under the responsibility of the passenger throughout the trip.
Your luggage is transported free of charge in the hold of the aircraft, with a weight restriction specified on your ticket (20 kg).
Your baggage must be labelled. Be sure to use a suitcase ID tag to indicate your contact details including first and last name, phone number and e-mail address.
It is imperative to include your contact details inside your baggage as well.
It is preferable that your luggage is hard covered and always locked.
CLAIMING YOUR BAGAGES
Please make sure that the luggage you claimed is yours.
Before leaving the airport, make sure that you claimed all your luggage, the ones you checked and the carry-ons.
AT THE AIRPORT
If you notice any problems when claiming your baggage, (damaged or opened bag), contact immediately the baggage claim service, which is usually located in the same area as the baggage claim, or right at the exit.
OUTSIDE THE AIRPORT
If you notice any problems once you have returned home (damaged luggage, missing items or anything else), please contact as soon as possible the baggage claim service at the airport.
ITEMS THAT MUST BE PACKED IN YOUR CARRY-ON BAGGAGE
It is imperative to pack the following items in your carry-on baggage:
- Valuable items: keys, passports, ID cards, important documents, cash, valuable objects, jewellery, brand clothing, etc.
- Essential items: medications, prescriptions, etc.
- Fragile items: cameras, computer equipment, musical instruments, etc...
- Perishable foods and materials